Terms and Conditions

Terms and Conditions

Please read the following terms and conditions of sale carefully before ordering products from us. By accessing this website and/or purchasing goods from us, you agree to be bound these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register/purchase from us. If you do not accept these terms, do not use this website. These terms do not replace or affect your statutory rights. In these terms, “you” and “your” refer to the customer and “we”, “us” and “our” refer to Game On Toymaster.

The www. gameon-toymaster.com website is operated by Russell Games Limited t/as Game On.

Email: [email protected] Website: www.gameon-toymaster.com

Company Address: Game On Toymaster, 30 High Street, Saffron Walden, Essex, CB10 1AX

1. INTRODUCTION 1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register. 1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. ORDERING FROM US 2.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an automated order acknowledgement, detailing the products you have ordered, payment is taken at time of order. 2.2 Our acceptance of an order takes place when we despatch the order. 2.3 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions. 2.4 You accept orders can take 1-2 days to dispatch at busy times. 2.5 You accept responsibility for our timescales and will request our acceptance of urgent orders and there for immediate dispatch prior to purchase.

3. PRICING 3.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price. 3.2 Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website. 3.3 Our prices are reviewed daily and the website update accordingly.

4. CANCELLATION AND RETURNS POLICY 4.1 If you wish to cancel your order: (a) you can notify us by [email protected] before we have dispatched the goods to you; or (b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below. 4.2 You can return goods you have ordered from us within 30 days of receipt for a full refund or exchange if unopened, unused and in the same condition as when despatched. The costs of returning goods to us shall be borne by you if you change your mind, in the event of the item being faulty or a picking error we will refund reasonable postage cost for the return.  4.3 Upon receipt and satisfactory inspection of the returned goods we will give you a full refund of the amount paid or an exchange credit as required.

5. SERVICE ACCESS While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

6. PRICES The prices displayed on our website are in British pounds. The price payable for the goods you order is as set out on our web site at the time you place your order. We reserve the right to change the prices of the products at any time.

7. RETURNS & REPLACEMENTS At Game On Toymaster we aim to exceed your expectations. We carefully select our products, pack them carefully as much as possible to avoid any disappointment when they arrive. If, however, you feel your purchase does not meet the quality stated please notify us within 30 days and if a fault is agreed we will gladly arrange a refund or exchange.

To request a return, please email us at [email protected]. Please state your order number and/or name and address and the reason for the return and we will advise you where to return your goods. We recommend you either obtain a free ‘Certificate of Posting’ from the Post Office, or send your goods by Royal Mail Signed For service. The goods will remain your responsibility until it has been signed for at the returns address. We cannot accept responsibility for returns lost or damaged in the post.

Please remember:
• The goods must be returned to us unused and in its original condition for a refund. If unwanted goods are not resaleable then we cannot provide a refund.  If the goods have been opened or the packaging damaged we may accept it back, subject to a Restocking Fees of 10-20%.  Please contact the store via email with your Order Number to see if this is a possibility. The merchandise must be returned with all the original packaging, instructions, and accessories.
• We will normally process your refund to your credit/debit card within 7 working days of its receipt, or will despatch to you an alternative where agreed.
• Delivery charges, return postage and gift wrapping/gift message charges are non-refundable unless the goods are faulty.

Faulty Goods

In the unusual event that your product is faulty or was damaged in transit, you must inform us by email, [email protected] email. A customer services representative will then advise you where to send your return to.
On receipt of the faulty goods we will send you a replacement or provide you with a refund. We will also reimburse your return postage costs for Royal Mail 2nd Class Signed For Delivery or equivalent. We will normally process your refund to your credit/debit card within 7 working days of its receipt or will provide a replacement where agreed. This returns policy does not affect your statutory rights.

All prices displayed on this site are exclusive of UK VAT which is currently 20%. This tax is not charged on orders despatched to countries outside of the EU and Channel Islands.

8. INTELLECTUAL PROPERTY All content on the Site is protected by copyright. We, or Our licensors, own copyright and/or database rights in the selection, coordination, arrangement and enhancement of such content, as well as in the original content.

Except as expressly set out in these Terms & Conditions, nothing shall give you any rights in respect of any intellectual property owned by Us or Our licensors. You shall not assert or attempt to obtain any such rights and you shall not use, copy, reproduce, modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, Our name, trade marks, logos or other proprietary marks, or any of the content of the Site, in whole or in part, except as provided in these Terms & Conditions.

You may download information from the Site for your own personal non-commercial use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without Our express permission and that of the copyright owner. In the event of any permitted copying, redistribution or publication of copyright material, no changes in or deletion of author attribution, trade mark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyright material.

The rights granted to you under these Terms & Conditions shall terminate immediately upon your breach of any of these Terms of Use.

9. VARIATION These terms and conditions cannot be varied except in writing signed by an authorised person at Game On Toymaster.

© Game On Toymaster Store 2024. Registered no 5861085.
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